Terms of Service & Policies

Product Specific Terms

These Product Specific Terms apply to the use of Researck's software services. They form part of the Researck General Terms of Service and apply to all platform users, including enterprise and individual accounts.

1. License Grant

Subject to these Terms, Researck grants you a limited, non-exclusive, non-transferable, revocable license to access and use the software during your active subscription period. Licenses are granted on a per-user basis and may not be shared among multiple users, unless otherwise specified in a signed agreement. Enterprise plans may include additional features, such as custom seat volumes, advanced access controls, and dedicated support, as described in your order or plan details.

2. Permitted & Prohibited Use

• The software may be used only for your internal business purposes.
• Automated access using bots, scrapers, or similar tools is prohibited, except through APIs that Researck officially provides.
• Reselling, sublicensing, renting, or otherwise making the platform or its features available to third parties is prohibited unless approved in writing by Researck.
• You may not reverse engineer, decompile, copy, or create derivative works of the software.
• You may not upload malware, illegal content, or material that infringes the rights of others.
• You may not probe, test, or bypass the security of the platform, or interfere with its operation, without written permission.
• You must comply with all applicable laws, including export control, data protection, and security laws.
• Any attempt to bypass license restrictions, quotas, or API limits may result in suspension or termination of your account.

3. Service Availability

Researck provides a 99.5% uptime SLA for paid accounts, excluding planned maintenance and force majeure events. SaaS uptime metrics, incident status, and scheduled downtime notices are posted on our status page.

4. Data Ownership

All customer data, uploaded content, and generated records remain your property. Researck acts only as a data processor and will never sell or commercialize user data. Data may be retained for up to 30–90 days after account termination unless legally required to be deleted sooner.

5. Support & SLAs

Support is available through the help pages and tutorial videos and, on paid plans, through tickets, email and chat. Response times, phone support, onboarding, training and the uptime SLA depend on your plan, as shown on the pricing page. The Enterprise plan includes a dedicated account manager. Support does not include custom development (except on the Enterprise plan), third-party integrations, or on-premise troubleshooting unless separately contracted.

6. Warranty Disclaimer

To the maximum extent permitted by applicable law, the software is provided "as is" and "as available," without warranties of any kind, including warranties of uninterrupted operation, compatibility, or error-free performance, except as expressly stated in these Terms or a signed agreement. Researck does not guarantee that the platform will meet any specific industry or regulatory compliance requirements (such as HIPAA, PCI DSS, or sector-specific regulations) unless expressly agreed in writing. You are responsible for determining whether the platform is suitable for your legal and regulatory obligations.

7. Subscription & Billing

Subscriptions renew automatically at the then-current price for the same billing period unless canceled before the renewal date. You can cancel at any time from your account's billing settings, and cancellation takes effect at the end of the current billing period. Fees are non-refundable except as described in our Refund & Cancellation Policy or where required by law. Downgrading a plan takes effect from the next billing period and may limit or remove features, storage, or user seats; we recommend exporting any data you wish to keep before downgrading. Prices are exclusive of applicable taxes (such as GST or VAT), and any taxes, bank charges, or currency conversion fees are the responsibility of the customer.

8. Termination of Access

Researck reserves the right to suspend access for security risks, payment failure, violation of policies, or illegal activity. Upon termination, data export may be requested within the allowed retention window.

9. API, Integrations & Third-Party Systems

API usage is subject to rate limits and plan-based quotas. Integrations with third-party services, such as WhatsApp, payment gateways, or Google and Microsoft accounts, depend on the availability, features, and policies of those providers. Researck is not responsible for outages, changes, data loss, or data handling by third-party services. Your use of any integration is subject to the third party's own terms and privacy policy, as well as our Third-Party Integration Policy.

10. Updates to Product Terms

Researck may update these terms when laws, product features, or security frameworks change. Material changes will be announced at least 30 days prior to effect unless legally required sooner.

11. Contact Information

For questions regarding these Product Specific Terms, contact us at [email protected].