General Terms
Our General Terms outline the rules, responsibilities, and guidelines for using Researck's platform. By understanding and agreeing to these terms, you help ensure a secure, transparent, and efficient experience while utilizing our software, tools, and research management solutions.
1. Acceptance and Term
By creating an account, signing a form, or using Researck's platform, you agree to be bound by this Agreement. If you do not agree, you must not use our services. If you accept this Agreement on behalf of an organization, you confirm that you have the authority to bind that organization, and "you" refers to that organization.
This Agreement starts on the earliest of the date you create an account, sign a form, or first use the platform, and continues for the subscription period you selected. Unless you cancel it before the end of the current period in accordance with our Refund & Cancellation Policy, your subscription renews automatically for successive periods of the same length at our then-current prices. We will send you a reminder before each renewal and will notify you in advance of any price change, which will apply from your next renewal.
2. Definitions
In these terms:
- “Customer” or “you” means the person or organization that holds a Researck account or subscription.
- “Platform” means the Researck software we make available to you, including its web and mobile applications, modules, APIs and related documentation, together with any updates, upgrades and new versions we provide. The Platform does not include third-party applications or services, even if they connect to it.
- “Services” means the hosting, support, update and other services we provide together with the Platform.
- “Users” means the individuals you authorize to access the Platform under your subscription.
- “Customer Data” means the data you or your Users enter into or generate with the Platform.
3. Use License
Permission is granted to access and use Researck's software for your internal business purposes in accordance with your subscription plan. This is a license, not a transfer of ownership. You may not:
- Modify, copy, or create derivative works of the software or Researck's materials (your own data is not affected)
- Resell, sublicense, or use the software to build a competing product or service
- Reverse engineer or decompile the software
- Remove any proprietary or copyright notices
- Use the platform in violation of applicable laws or regulations
4. Services
Your subscription includes the services described in your plan. These generally cover support, updates and security fixes, and cloud hosting.
4.1 Support
We help with questions and issues that relate to the standard Platform through our support channels. Response times depend on your plan. Support does not cover custom development, training, or problems caused by third-party software, misuse, or changes not made by us, unless your plan says otherwise.
4.2 Updates and Security Fixes
We release bug fixes, security patches and improvements to the hosted Platform. Updates are applied on a schedule we determine, and we will give notice of any change that materially affects how you use the Platform.
4.3 Service Availability
We strive to maintain reliable service but do not guarantee uninterrupted access. Scheduled maintenance or events beyond our control may cause temporary downtime.
5. Charges and Fees
5.1 Standard Charges
You agree to pay the fees shown in your plan or order form. Fees are invoiced in advance for each subscription period and are due by the date shown on the invoice. If payment is overdue, we may suspend access to the Platform after giving you notice, until the outstanding amount is paid. Fees are non-refundable except as described in our Refund & Cancellation Policy.
5.2 Renewal Charges
On renewal, the then-current fees for your plan apply. We may change pricing with at least 30 days' prior notice by email or dashboard alert, so that you can cancel before the renewal if you do not accept it.
5.3 Taxes
Fees exclude all applicable taxes, such as GST, VAT, sales tax and similar taxes, which will be added to your invoice where required. You are responsible for these taxes, except taxes based on our income. If you claim an exemption or reverse-charge treatment, you must give us a valid tax registration number or exemption certificate before invoicing. If you are required by law to withhold tax (such as TDS) from any payment, you must provide us with the official withholding certificate within the period required by law; otherwise you must pay the withheld amount to us.
6. Conditions of Service
6.1 Customer Obligations
You are responsible for the accuracy of your Customer Data, for keeping your login credentials secure, and for the actions of your Users. You must tell us promptly about any unauthorized access to your account.
6.2 Confidentiality
Each party will keep the other's non-public information confidential, use it only to perform this agreement, and disclose it only where the law requires or to advisors who are bound by similar duties.
6.3 Publicity
Neither party will use the other's name, logo or trademarks in publicity or marketing materials without the other's prior written consent, except for factual references (such as identifying Researck as your software provider) or as required by law. This clause does not affect any trademark license granted under the Researck Partner Program Terms.
6.4 Data Protection
You own your Customer Data. We process personal data in it only to provide the Services and as described in our Global Privacy Policy and GDPR & Data Protection Statement. Where we use sub-processors, they are bound by data protection obligations no less protective than these terms.
6.5 Termination
Either party may terminate this agreement at any time. Upon termination, your access to Researck's software will cease, and you are responsible for any fees accrued.
7. Warranties, Disclaimers and Liability
7.1 Warranties
Each party confirms that it has the authority to enter into this agreement. We will provide the Services with reasonable skill and care.
7.2 Disclaimers
Except as stated in this agreement, the Platform is provided “as is” and we disclaim all other warranties, including fitness for a particular purpose and uninterrupted or error-free operation.
7.3 Limitation of Liability
Researck is not liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the platform. Total liability is limited to fees paid in the 12 months preceding the claim.
7.4 Indemnification
You agree to indemnify and hold harmless Researck from any claims or damages resulting from your use of the platform, violation of terms, or infringement of third-party rights.
7.5 Force Majeure
Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, war, terrorism, labour disputes, cyber-attacks, failures of hosting or telecommunications providers, power or internet outages, or government action. The affected party must notify the other party promptly and use reasonable efforts to minimize the impact. If such an event continues for more than 30 days, either party may terminate the affected subscription by written notice, and we will refund any prepaid fees for the unused period. Payment obligations are not excused by this clause.
8. General Provisions
8.1 Governing Law
These terms are governed by the laws of India. Any dispute that cannot be resolved by discussion is subject to the exclusive jurisdiction of the courts at the place of Researck's registered office in Kerala, India.
8.2 Severability
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.
8.3 Entire Agreement
These terms constitute the entire agreement between you and Researck regarding the use of the platform and supersede all prior agreements.
8.4 Changes to Terms
We may update this Agreement from time to time. We will notify you of material changes by email or through the platform at least 30 days before they take effect. If you do not agree to the changes, you may cancel your subscription before they take effect. Your continued use of the services after the effective date constitutes acceptance of the updated Agreement.
8.5 Contact Information
If you have any questions about these Terms of Service, please contact us at [email protected], [email protected] or +91 8330000590.
Legal entity: Researck Private Limited
Registered address: Door No.14/133-6, Third Floor, Skylight Plaza, Changanacherry, Kottayam, Kerala, India, 686101
Related Legal Documents
These terms work together with the following documents.