Terms of Service & Policies

1. What types of documents does Researck collect?

Researck only collects documents that users voluntarily upload to the platform, such as invoices, ID proofs, business files, contracts, research data, internal company files, and other project-related materials. We do not request or force users to upload unnecessary documents, and we do not automatically scan local devices or pull data without user action.

2. How is my data and documents stored?

All documents are stored in encrypted form using AES-256 encryption at rest and transmitted using TLS 1.3+ encryption in transit. Our cloud storage infrastructure is hosted in secure data centers that comply with ISO 27001, SOC 2 Type II, GDPR, CCPA, and industry certified security requirements. Access logs and file integrity checks are monitored 24/7.

3. Who can access my documents?

Only users or team members you authorize can view or download your documents. Researck employees cannot access user documents unless you provide written consent for a verified support or audit request. All access is logged, role-restricted, and monitored with zero-trust security policies.

4. Does Researck use my documents for AI training or analytics?

No. Your documents are never used for machine learning training, algorithm analysis, targeted advertising, or third-party profiling. We strictly follow a no-data-monetization policy — your documents remain your property at all times.

5. Can I delete my documents permanently?

Yes. Users with the appropriate permissions can delete documents within the platform. Items that go to the Recycle Bin can be restored until the bin is emptied. Once permanently deleted, a document is removed from our live systems and then securely wiped from our backups within 30 days. After that, it cannot be recovered. Some records, such as posted invoices, accounting entries and tax records, may need to be kept for the period required by law and cannot be deleted until that period ends. Data subject to a legal hold is also retained until the hold is lifted.

6. How do you secure document uploads?

All uploads are encrypted end-to-end and scanned for malware before they are stored. Researck also supports optional zero-knowledge encryption mode for highly confidential files, meaning even Researck cannot decrypt your content without your key.

7. What laws and regulations does Researck comply with?

Researck follows global data protection and cybersecurity regulations, including:

• GDPR (EU General Data Protection Regulation)
• CCPA / CPRA (California Consumer Privacy Act)
• ISO 27001 Information Security Standard
• SOC 2 Type II Security & Privacy Framework
• LGPD (Brazil Data Protection Law)
• PDPA (Singapore, UAE & India variants)
• HIPAA-aligned security for healthcare files

8. How long does Researck keep my documents?

Documents remain stored as long as your account is active or until you delete them manually. If an account is closed, all documents are automatically scheduled for secure deletion unless legal, billing, or audit retention is required.

Still have questions?

Review our Global Privacy Policy or reach out to our privacy team at [email protected]. We reply to all verified data-related requests.