Terms of Service & Policies

Global Privacy Policy

Researck is committed to protecting your personal information and ensuring transparency in how we collect, use, and secure your data. This policy applies to all users of Researck software, services, and websites worldwide.

1. Information We Collect

We may collect the following types of information:

• Account details (name, email, company name, role)
• Billing and subscription information
• Usage data, analytics, device and log information (such as IP address and browser type)
• Support and communication records
• Information you share through forms and surveys (contact details, feedback, survey responses)
• Content you or your team upload to the platform (files, tasks, records, and other business data)
• Cookies and similar technologies (see Cookies & Tracking below)

2. How We Use Your Data

Researck processes data to:

• Provide, maintain, and improve our services
• Process payments, billing, and subscriptions
• Personalize your experience and recommendations
• Send service-related notifications and updates
• Respond to customer support requests
• Analyze usage to improve performance and features
• Detect, prevent, and address security issues and fraud
• Send marketing communications, where you have consented (you can opt out at any time)
• Comply with legal, tax, and regulatory requirements

3. Legal Basis for Processing

For users in the EU/UK, we process data under GDPR legal bases including: consent, contract performance, legal obligation, and legitimate interest.

4. Data Sharing

We do not sell personal data. We may share data with:

• Trusted service providers (hosting, payment gateways, analytics)
• Legal authorities when required by law
• Business partners only with user consent

5. International Transfers

Data may be transferred outside your country, but only to regions with adequate protections (e.g. GDPR-approved countries, Standard Contractual Clauses, or equivalent).

6. Data Retention

We retain user data only for as long as needed to deliver our services, meet legal requirements, or resolve disputes. Accounts can request full data deletion at any time.

7. User Rights

Depending on your region (e.g. GDPR, CCPA), you may have rights to:

• Access your stored data
• Request correction or deletion
• Export your data (portability)
• Withdraw consent for processing
• Opt out of marketing communication

8. Cookies & Tracking

Researck uses cookies and analytics tools to enhance performance, monitor usage, and provide personalized experiences. Users may disable cookies in browser settings.

9. Data Security

We apply industry-standard measures including encryption, access controls, and security audits to protect personal data from unauthorized access or breaches.

10. Scope of Responsibility

Researck is responsible for the security of the Researck ERP application, its data, and the activities performed within it. Researck is not responsible for security breaches that happen outside its control, including compromised user devices or browsers, shared or stolen credentials, phishing, insecure user networks, or third-party systems not managed by Researck ERP.

11. Children's Privacy

Our services are designed for businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected such data without appropriate consent, we will delete it promptly. If you believe a child has provided us with personal data, please contact us at [email protected].

12. Policy Updates

This policy may be updated to reflect legal or platform changes. We will notify users through email or in-app alerts for significant updates.

13. Payment Processing

Payments for Researck subscriptions are processed by Razorpay Software Private Limited. Payment details are entered on Razorpay's secure checkout and sent directly to Razorpay; Researck does not store your card number, CVV, UPI ID or bank credentials. We receive only the information needed to confirm and reconcile your payment, such as payment status, transaction reference and amount. Razorpay processes this data under its own privacy policy.

14. Grievance Officer

If you have a complaint about your personal data or a payment, contact our Grievance Officer, Legal & Compliance, at [email protected] or +91 8330000590. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

We handle the personal data of users in India in accordance with the Digital Personal Data Protection Act, 2023. You may withdraw consent, or request access, correction or erasure of your data, by contacting us as described above.

15. Contact Information

For privacy-related questions, please contact our Data Protection Office at [email protected].