Payment Terms
These payment terms govern your use of the paid features and services provided by Researck. By subscribing, you agree to comply with our billing policies and fee structures outlined below.
1. Subscription Fees
Some advanced or premium features of our research management platform may require a paid subscription. You agree to pay all applicable fees as specified on our official pricing page or as communicated during your subscription process.
- Subscription fees are clearly stated before checkout.
- Different plans may offer varying levels of features and access.
- Prices may vary depending on your billing location and applicable taxes.
2. Billing & Payments
- Fees are billed in advance on a recurring (monthly or annual) basis.
- Refunds are governed by our Refund & Cancellation Policy.
- We never store your card, UPI or bank details; they are handled by Razorpay.
- We may change our pricing by giving you at least 30 days' prior notice by email or in-app notification. Price changes take effect from your next renewal and do not apply to any period you have already paid for. If you do not agree with the new pricing, you may cancel your subscription before the renewal date.
- Users are responsible for any applicable local taxes, duties, or fees.
3. Payment Methods
Payments are processed securely by Razorpay Software Private Limited, an RBI-authorized payment aggregator. You can pay by UPI, credit or debit card, net banking or wallet, as available at checkout. You must provide accurate billing information.
4. Billing Cycle
You choose monthly or yearly billing at checkout, and your subscription renews automatically at the end of each billing period. By subscribing you authorize Razorpay to charge your selected payment method at each renewal (a recurring payment mandate). You can withdraw this authorization at any time by canceling your subscription. You will receive an invoice by email after each payment.
5. Late Payments
If a recurring payment fails, we may retry it and will notify you by email. If it remains unpaid, access to paid features may be suspended until payment is made. Your data is kept as described in our Data Retention & Deletion Policy.
6. Currency and Taxes
Fees are charged in the currency you choose at checkout (Indian Rupees (INR) or US dollars (USD)). Prices on our pricing page exclude GST, which is added at the rate applicable by law (currently 18% for software services) and shown at checkout before you pay. A GST invoice is emailed after every successful payment. You are responsible for any other taxes that apply to you.
7. Upgrades and Downgrades
You can upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle, and no refunds, credits or pro-rata adjustments are given for the current period.
8. Failed Payments & Account Suspension
If your payment method is declined or a transaction fails, your account may be temporarily suspended until the issue is resolved. You will receive a notification to update your billing information or retry payment.
- Multiple failed payment attempts may result in service interruption.
- Reactivation requires settling outstanding balances in full.
9. Cancellation & Refunds
You may cancel your subscription at any time from Settings > Billing, either immediately or at the end of your current billing period. No further charges are made after cancellation. Refunds are handled under our Refund & Cancellation Policy.
10. Contact Information
For billing inquiries or support, please contact us at [email protected].