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Researck

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Researck

Researck provides cloud-based ERP software that helps businesses manage finance, sales, purchases, stock, HR and projects in one place.

Contact Us

  • +91 8330000590
  • [email protected]
  • Researck Private Limited, Door No.14/133-6, Third Floor, Skylight Plaza, Changanacherry, Kottayam, Kerala, India, 686101
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  • All Products
  • Pricing Plans
  • Finance
  • Sales
  • Purchases
  • Stock Management
  • Human Resources

Company

  • About Us
  • Partner Program
  • Become a Partner
  • Contact Us
  • Privacy Policy and Terms

Resources

  • Knowledge Base

© 2026 Researck Private Limited, All rights reserved.

Privacy PolicyTerms of ServiceRefund & Cancellation PolicyDelivery PolicyGDPR Compliance
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Terms of Service & Policies

Our Terms of Service outline the rules, responsibilities, and guidelines for using our platform. By understanding and agreeing to these terms, you ensure a safe, fair, and productive experience while accessing our tools, services, and resources.

Current Page: Refund Cancellation Policy

Terms

  • General Terms
  • Product Specific Terms
  • Community Terms
  • Affiliate Terms
  • Payment Terms
  • Software License Agreement
  • Partner Program Terms

Privacy

  • Global Privacy Policy
  • Privacy Commitment
  • Privacy FAQ

Security & Compliance

  • Security Practices
  • Compliance
  • Security FAQ
  • Know Your Data Center
  • Shared Responsibility
  • GDPR & Data Protection Statement

Policies

  • Abuse Policy
  • Anti-Spam Policy
  • Refund & Cancellation Policy
  • Delivery Policy (Digital Services)
  • Intellectual Property Rights Policy
  • Cookie Policy
  • Copyright Policy
  • AI & Automated Decision-Making Policy
  • Data Retention & Deletion Policy
  • Third-Party Integrations Policy

Refund & Cancellation Policy

Last updated: November 5, 2026

1. 10-Day Free Trial

Every new account gets a 10-day free trial of the Advanced plan, with trial limits. No card or payment is required to start. Use the trial to check that Researck ERP fits your business before you subscribe. If you do not choose a paid plan by the end of the trial, you are not charged and your access is locked.

2. No Refund Policy

All payments made to Researck for subscriptions and services are final and non-refundable. Once a payment is completed we do not offer refunds, credits or pro-rata returns for any plan, including when you cancel, downgrade, stop using the service or change your mind. Please review the plan details and evaluate the platform before you subscribe.

3. Exceptions

We refund a payment only in the following cases, after we have verified them:

  • You were charged more than once for the same order (duplicate payment).
  • The amount was debited but your access was not activated within 24 hours and we are unable to activate it.
  • We charged you in error, for example an incorrect amount.

4. How to Request an Exception

If one of the cases above applies to you:

  • Contact our support team at [email protected]
  • Provide your payment reference or order number and, if possible, a screenshot or bank statement entry showing the charge
  • Contact us within 7 days of the payment, as later requests cannot be verified reliably
  • Approved refunds are initiated within 5 business days; your bank may take a further 5-7 business days to show the credit
  • Refunds are issued through Razorpay to the original payment method

5. Cancellation

You may cancel your subscription at any time from Settings > Billing. Cancellation takes effect at the end of your current billing period, you keep access until then, and no further charges are made. Canceling does not entitle you to a refund for the current period or for any unused time.

6. Renewal Terms

Subscriptions automatically renew at the end of each billing period unless you cancel. You will receive a reminder email before renewal. Renewal charges will be made to your registered payment method.

7. Disputed Charges

If you believe you were charged in error, contact us immediately at [email protected]. We will investigate and resolve the issue within 10 business days.